Privacy Policy

What We Do with the Information You Give Us

The AnimalBiome Privacy Policy applies to our websites, applications, and services.

This Policy applies to anyone who uses our websites. This policy applies only to the websites where it appears. It also applies to the mobile sites and applications where it appears.

We Collect Information From and About You AND Your Pet.

Contact information. For example, we might collect your name and street address. We might also collect your email address or phone number.

Demographic and health information. We may collect information like your gender and age, or your pet’s name, age, and breed. We might also collect information about your pet’s health, including symptoms and results of fecal testing. We might collect this when you participate in a survey.

Other information. If you use our website, we may collect information about the browser you are using or your Internet Protocol address (IP address). We might look at what site you came from, or what site you visit when you leave us.

We Collect information in Different Ways.

We collect information directly from you. For example, if you purchase AnimalBiome Products, or create a Pet Portal account (to register samples and review results). We also collect information if you contact us, post a comment, complete a form, or fill out an online survey or questionnaire.

We collect information from you passively. We use tracking tools like browser cookies and web beacons to collect information from you. To control these tools, please read the choices section below.

We get information from third parties. For example, pet health partners may give us information about their customers (if they have opted in for third-party promotions). Or owners might give us information about friends if they use a “tell-a-friend” feature.

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.”

Your rights : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

We Use Information As Disclosed and Described…

We use information to respond to your requests or questions. For example, we might use your information to reply to or answer your questions. We may also ask you for information to help with our research.

We use information to improve our products and services. We might use your information to customize your experience with us. We might use your information to store your log in and password if you registered on our site. We might use your feedback to improve features and services.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may also use information to improve our research and health-care analyses.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. For example, we might send you information about products or services we think you would like. We might also send you information about promotions or offers. These might be our own offers or products, or third-party offers or products we think you might find interesting. To manage this, read the choices section below.

We use information to communicate with you about your account or our relationship. We may contact you about your account or feedback. We might also contact you about this Policy or our website Terms of Service.

We use information in government reports: For example, if you provide us feedback about our products, we may submit that information in our reports to the American Pet Products Association or the National Animal Supplement Council.

We Use Information as We Otherwise Might Tell You, or as Permitted by Law.

We may share information with third parties.

We will share information within AnimalBiome, and share aggregate or opted-in information with partners; including veterinarians that recommend our products to you.

We will share information with third parties who perform services on our behalf. For example, we share information with vendors who send emails for us or operate our website. We also share information with third parties that assist us in creating applications, or marketing our products or services.

We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. We might also share information when we are investigating potential fraud.

We will share information with our business partners. For example, if you opted in, we may share your information with companies that co-brands products with us.

We may share information with any successor to all or part of our business. For example, if we sell part of our business, we may give our customer list as part of that transaction.

We may share information with our business partners or for other reasons we may describe to you.

You Have Certain Choices About Our Marketing and Tracking Tools.

You can opt out of receiving our marketing emails. To stop receiving promotional emails, follow the instructions in the message. Even if you opt out of getting marketing messages, we will still send you transactional emails. For example, we may still contact you about your purchase status.

You can control cookies and tracking tools. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.

Opting out of data collection and usage

At AnimalBiome, we are committed to ensuring the privacy and security of your personal information. We have updated our California Consumer Privacy Act (CCPA) compliant Privacy Policy in accordance with the California Privacy Rights Act (CPRA) to provide you with more information about your rights and options concerning the collection and usage of your personal data.

As of January 1, 2023, consumers are protected under Proposition 24, the CPRA, which amended the CCPA and added new additional privacy protections such as;

The right to know about the personal information a business collects about them and how it is used and shared;
The right to delete personal information collected from them (with some exceptions);
The right to opt-out of the sale or sharing of their personal information; and
The right to non-discrimination for exercising their CCPA rights.

AnimalBiome values your control over your personal information. If you wish to opt out of the collection and usage of your personal data for marketing or analytics purposes, you can do so by emailing our dedicated team at Team@animalbiome.com. Please provide your full name, contact information, and a clear indication that you are opting out of specific data collection and usage activities.

By opting out, you acknowledge that certain features, services, or personalized experiences may be limited or unavailable to you as a result. Please note that opting out of data collection and usage for certain purposes does not apply to data collection required for essential services, legal compliance, or other necessary activities outlined in our Privacy Policy.

AnimalBiome and children.

Our websites and services are meant for adults. We do not knowingly collect personally identifiable information from children. If you are a parent and think your child has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Parents, you can learn more about how to protect children’s privacy online.

We use standard security measures.

The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

Remember, information you submit on public forums will be public. This means other users can see it. You should always be cautious when posting information publicly.

We store information in the United States.

If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.

We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.

We may link to other sites or use third party services we do not control.

If you click on a link to a third party site, you will be taken to websites we do not control. This may include co-branded websites. This policy does not apply to the privacy practices of third party websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Our site may permit third parties to gather information using passive tracking technologies like cookies. We do not control how those third parties use the information. To learn about your choices, you should visit those companies’ privacy policies.

Feel free to contact us if you have more questions.

If you have any questions about this Policy or other privacy concerns, please contact us at:

AnimalBiome
2945 Webster Street
Floor 2
Oakland, CA 94609
team@animalbiome.com
U.S. customers call: (888) 493-1727
Outside the U.S. call: (510) 250-9797

We may update this Policy.

From time to time, we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.