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Our AnimalCare Team is available Monday to Friday. We look forward to connecting with you!

U.S. customers call:
(888) 493-1727

Outside the U.S. call: 
(510) 250-9797

Email: 
team@animalbiome.com


Black Friday & Cyber Monday BOGO 50% Off Promotion

Black Friday + Cyber Monday Sales Terms and Conditions:

  • Good on qualifying new orders placed from November 25th, 2022 through November 28th, 2022 (PST) at 11:59 pm.
  • Black Friday/Cyber Monday BOGO50, buy one item, get the second item of equal or lesser-value 50% off.
  • Customers can mix and match products; no purchase limit, but you must add items in multiples of two (2) to be qualified.
  • If you are going to place an order for multiple items of varying price, you should place more than one order to take best advantage of this promotion.
  • Discount code 22-BFBOGO50 is required at checkout: discount will be applied to the equal or lesser value product(s) during checkout.
  • No price adjustments for previous orders.
  • Cannot be combined with any other offers or discounts.
  • Due to anticipated high order volume, there may be a delay in processing and shipping.

Products

Gut Health Test

How fresh does the poop sample need to be for analysis?

For dogs, we recommend collecting a sample as soon as your dog poops, picking it up in a bag, and bringing it to your sampling area right away. For cats, the sample should be less than 8 hours old.


Do I need to discontinue supplements or medications before taking a poop sample for analysis?

When possible, we recommend discontinuing antibiotics and probiotics at least 24 hours before taking a poop sample for analysis.


My pet is having diarrhea. Can I still send a poop sample for analysis?

Yes. Our test has been carefully optimized to account for loose stool or diarrhea. When you collect the sample, try to cover as much of the swab tip as you can, and be sure to break off the swab tip and leave it inside the tube.


Will my pet’s sample be safe in the mail?

The sample tubes included in the test kit contain a special preservative that keeps the bacteria in your pet’s sample well protected at a wide range of temperatures for up to a year. We have received, and successfully analyzed, fecal samples shipped from 6 of the 7 continents. We recommend sending the tube(s) soon after you collect a sample, but the sample will be safe during transit.

Gut Restore Supplement

What is the Gut Restore Supplement?

The Gut Restore Supplement (fecal transplant in a capsule) provides a whole community of healthy cat- or dog-specific microbes that are sufficient to build a healthy microbiome and restore balance.


Why are some of my Gut Restore capsules different shades of brown?

The Gut Restore Supplement is a natural product that is gently preserved and processed. Small variations in diet, hydration status, or activity can result in capsules that are slightly different colors from one another.


Do the Gut Restore capsules need to be given whole, or can I break them open and mix them with food?

Whenever possible, the capsules should be given whole, and should not be opened. This is because the outer capsule has an acid-resistant coating that protects the bacteria during their journey through the stomach. Without the outer capsule as protection, the bacteria may die in the stomach.

GMP

What are the ingredients of the Gut Maintenance Plus supplement?

The active ingredients of the Gut Maintenance Plus supplement are: Saccharomyces boulardii; GOFOS® (Fructo-oligosaccharides); PreforPro®: LHO1-Myoviridae, LL5-Siphoviridae, T4D-Myoviridae, LL12-Myoviridae.

The inactive ingredients are: None. Capsules are vegetarian and contain modified cellulase.


What is the shelf life of the Gut Maintenance Plus supplement?

From the time the Gut Maintenance Plus supplement is shipped, there will be at least 3 months of shelf life remaining.


How long should my pet take the Gut Maintenance Plus supplement?

The Gut Maintenance Plus supplement is intended for intermittent (on and off) use. On an ongoing basis, it is safe to use for up to 60 days at a time.

Oral Health Test

When is the best time to take an oral sample from my dog?

The best time to collect a sample is first thing in the morning, before feeding your dog. Food particles can contaminate the sample and make the results less accurate.

Orders & Exchanges

How do I cancel my order?

If you change your mind and would like to cancel or change your order, please contact us as soon as possible. Emailing us at team@animalbiome.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 493-1727.

How can I enter a discount code?

First, add your desired item(s) to your cart. Then, navigate to your shopping cart by selecting the green “Shopping cart” button on the right side of the page. Next, select “Check Out” at the bottom of the page. Then, near the top of the page, towards the right side of the screen, there is a “Discount code” box.

How can I make an exchange?

We are happy to help with exchanges. To make arrangements for an exchange, please contact us. Emailing us at team@animalbiome.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 493-1727.

What is your refund policy?

Effective: August 23, 2022

For U.S. and International Customers:

Unopened Product:

Full refund if shipped back at customer expense within 60 days of original date of purchase.

Opened Product:

50% refund if shipped back at customer expense within 30 days of original date of purchase.

Empty product – no refund

Refund will be issued upon receipt in Oakland, CA

Shipping

What shipping options are available within the US?

Shipping options for your location are calculated during the checkout process. This allows us to find the best possible rate for your shipment.

Where is your facility located?

Our facility is located in Oakland, California. Our shipping address is below:

AnimalBiome
400 29th St
Suite 502
Oakland, CA 94609

How can I track my order?

Once your order has shipped, you will receive an email that includes a link to tracking information. Visit this link to track your order along its journey.

How soon will my order ship after it is placed?

Most orders ship within 1-3 business days. Special requests may take longer to accommodate. If you have any questions about the status of your order, please reach out to us. Emailing us at team@animalbiome.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 493-1727.

What countries do you ship to?

Updated June 6, 2022

We currently ship to the following countries with no restrictions (all products ship):

  • Bermuda
  • China
  • Canada
  • Denmark
  • Finland
  • Germany
  • Hong Kong
  • Indonesia
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • Romania
  • Serbia
  • South Africa
  • South Korea
  • Switzerland
  • Thailand
  • United Arab Emirates

We currently ship to the following countries with some restrictions (we are not able to ship any Gut Restore products or Kits containing Gut Restore to these countries):

  • Belgium
  • Philippines
  • Portugal
  • Spain
  • Sweden
  • United Kingdom (Great Britain)
  • Singapore

Pet Portal

How do I register my pet’s sample?
  1. Create an account at app.animalbiome.com.
  2. Complete your pet’s Pet Profile.
  3. Select the “Register Sample” button at the top of the page. Then, provide the information about the sample and hit “Submit.”
What if my pet’s sample ID is not accepted?

If your pet’s sample ID is not accepted, first please double-check the ID code on the sample tube. If the ID is correct, please contact us so that we can identify the problem. Emailing us at team@animalbiome.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 493-1727.

How do I create an account?

To create an account, please visit app.animalbiome.com. You will be prompted to enter your name, email address, and a secure password.

What if I forgot my password?

If you forget your password, we can help you reset it. Visit app.animalbiome.com and select “Forgot your password” at the bottom of the gray box. Enter your email address that you used to create the account, and then we will email you a link so that you can reset your password.

Where do I find my pet’s sample ID code?

The sample ID code can be found in two locations: first, it is printed on the sample tubes themselves; alternatively, it can be found on the front cover of the provided instruction booklet.

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